Help Center
Here we answer all important questions about your purchase at mingbud – from ordering and payment to shipping and delivery, as well as returns, complaints, and our understanding of sustainability. Clearly presented so you can quickly find what you're looking for.
Ordering & Payment
How can I place an order?
It's simple: choose your favorite product, add it to your cart, and proceed to checkout. Your purchase will be processed securely and smoothly through our shop.
What payment methods are available?
You can pay with us by credit card, PayPal, Apple Pay, Google Pay, or Klarna – whichever is most convenient for you.
Can I change or cancel my order after it's been placed?
That depends on the status of your order. Please contact us by email as soon as possible, and we will see what can be done. In general, we recommend carefully reviewing the information on the product page beforehand to avoid erroneous orders.
Shipping & Delivery
How are the products shipped?
Depending on their size, orders are shipped either as parcels or by freight forwarder. As a rule, your products are sent directly from the manufacturer to you, to save unnecessary shipping routes. In individual cases, we will ship the goods ourselves.
Will multiple products be combined into one delivery?
If you order several items, they may arrive in different packages and at different times. This is because shipments are often sent directly to you by the manufacturer.
How long does delivery take?
That depends on the specific product. You can find the individual delivery times directly on the product page.
How does a freight forwarding delivery work?
Deliveries by freight forwarder are made to the curb. The freight forwarder is usually traveling alone – which means you should be able to assist with unloading from the truck. From the curb, you are responsible for carrying the goods into the house or your apartment yourself. Please ensure you and any necessary assistance are ready at the agreed delivery time.
Why do the delivery times vary so much?
Because there are very different shipping processes behind the various products and manufacturers. Small labels sometimes only produce to order, while others have stock items. We always provide you with the exact information on the product page.
Responsibility
What does sustainability mean to you specifically?
We personally speak with the designers and brands whose products we feature and closely examine the processes behind them. Each product is individually assessed. Sometimes there are clear certifications like Cradle to Cradle – these are often found with larger, established companies. For smaller labels, however, we pay more attention to other criteria: local production, transparent supply chains, innovative designs, or particularly durable materials. This creates a diverse mix of sustainable solutions that all have one thing in common: they are valuable and here to stay.
How do you ensure that the products are truly sustainable?
We curate very carefully and provide you with detailed information for each product – regarding materials, manufacturing processes, recyclability, and much more. Every person has their own understanding of sustainability, so we try to present everything as transparently as possible for you. Additionally, we introduce the brands themselves so you can get a feel for the people and ideas behind the products.
Returns & Complaints
Can I return items?
We want to keep returns to a minimum – because every return means additional transport and thus resource consumption. However, if it does become necessary to return goods, the statutory right of withdrawal of 14 days naturally applies here too. Please register your return in advance by email to: mingbud@designdirektive.de
Where do I have to send the goods back to?
This may vary depending on the product. You will receive all important details after registering the return.
Who pays for return shipping?
You generally cover the costs for a return. However, if it's due to a defect or an incorrect delivery, we will, of course, cover the return shipping costs.
What happens to returned products?
Where possible, products are resold or otherwise put to good use.
How does a complaint work?
If your product was damaged upon delivery or has a defect, please contact us by email within 7 days of receipt: mingbud@designdirektive.de.
It's best to send us photos and a brief description of the problem right away. We will then work with the manufacturer to find a solution – this could be an exchange, a repair, or a refund. We will, of course, cover any costs you might incur in this case.
Miscellaneous
Do you also sell to B2B customers?
Yes! Should you require larger purchase quantities, please contact us by email. If your project is more comprehensive than just procuring goods, feel free to visit the designdirektive website. There, we offer holistic solutions ranging from deconstruction and sustainable furnishing to custom carpentry work.
Do you offer gift cards?
We do not offer vouchers yet, but hopefully very soon.
Why are some products more expensive than at conventional retailers?
Because there's more to it: fair wages, sustainable materials, short supply chains and often genuine craftsmanship. That makes the price higher – and the value, too.
Your question has not been answered yet?
Then contact our Customer Happiness Team. They will help you as quickly as possible. We do our best to answer your questions as quickly as possible.